Hotel Booking – Terms & Conditions

1. Acceptance of Terms and conditions.
By completing a hotel booking through Ebookingdesk, the customer confirms that they have read, understood, and accepted these Terms & Conditions, including hotel policies, cancellation rules, and service fees.
Acceptance may occur through: email confirmation, Payment Authorization Email, website checkout confirmation,
Completion of payment constitutes full authorization of the transaction.

2. (a) Cardholder Authorization
By providing payment details, the cardholder confirms that:
they are the authorized cardholder; they approve the total transaction amount they authorize Ebookingdesk to process payment for the hotel booking and applicable service fees
Transactions made using a card provided by family members, colleagues, or third parties will be considered authorized.

2. (b)
Ebookingdesk may charge the total amount of the booking in multiple transaction if required.

3. Role of Ebookingdesk
Ebookingdesk acts solely as a third party.
The actual accommodation services are provided directly by the hotel.
Therefore, Ebookingdesk shall not be responsible for: hotel operational decisions, hotel facility conditions, hotel staff conduct room issues Room availability or hotel overbooking situations
Any service-related concerns must be addressed directly with the hotel during the stay.

4. Hotel Cancellation Policies
All hotel bookings are subject to the specific cancellation policy of the hotel.
Depending on the hotel policy, bookings may be

Non-refundable, partially refundable or refundable only within a certain timeframe for a certain amount.
If a booking is cancelled outside the permitted cancellation period, the booking will be treated as non-refundable.
Service fees charged by Ebookingdesk remain non-refundable in all cases.

5. No-Show Policy
If the guest fails to check in at the hotel on the scheduled arrival date without prior cancellation according to the hotel’s policy, the booking will be considered a “No-Show.”
In such cases: the reservation becomes 100% non-refundable or the hotel may charge the full booking amount or applicable penalty
Ebookingdesk will not be liable for refunds related to no-show bookings, in the case of No- Show the customer is not entitled for any refunds or disputes.

6. Booking Confirmation Responsibility
Customers must review their booking confirmation immediately after receiving it.
The confirmation will include hotel name and location, check-in and check-out dates, number of guests and room type.
Any errors must be reported before authorizing the payment.
Failure to report errors will be considered acceptance of the reservation details.
In the cases where customer did not check the booking details will not be considered our responsibility and the customer may have to pay for the changes in the booking.
In case the customer did not receive the confirmation email they need to address this issue with us immediately, failing reporting the issue will be consider customer’s responsibility for the booking.
In any circumstances the booking fee of Ebookingdesk will remain 100% Non- Refundable.

7. Hotel Check-In Requirements
Guests are responsible for complying with hotel check-in policies, including: presenting valid government-issued identification or passport, providing a credit card for security deposit if required, following hotel check-in and check-out times, complying with local laws and hotel rules
Failure to meet hotel check-in requirements may result in denied accommodation without refund.

8. Customer Responsibility During Stay
Guests must follow all hotel policies and local regulations, including- respectful behavior toward hotel staff and guests, adherence to property rules, payment of incidental charges
Any damages or additional services will be the sole responsibility of the guest.

9. Chargeback Policy
Customers agree that they will contact Ebookingdesk first to resolve any billing or booking or service related concerns before initiating a chargeback with their bank or credit card provider.
Improper chargebacks include disputes related to- non-refundable bookings, no-show reservations, authorized transactions, dissatisfaction with hotel services after check-in, disputes caused by hotel policies or misunderstandings of cancellation deadlines
Ebookingdesk reserves the right to fully dispute such chargebacks with the payment processor and issuing bank.

10. Fraud Prevention & Verification
To prevent fraudulent transactions, Ebookingdesk may request- cardholder identity verification, government-issued identification, billing address confirmation, credit card authorization form, payment verification via OTP or email even the bank verification on call.
Failure to complete verification may result in booking cancellation for security purposes and refund process will be as per the property/supplier’s terms and conditions.
Ebookingdesk service fee will remain completely Non-Refundable.

11. Refund Processing
If a refund is approved according to the hotel’s cancellation policy refunds will be processed using the original payment method, processing times depending on supplier, banks and payment processors the customer needs to contact us for the refund information
Ebookingdesk is not responsible for delays caused by banks, payment processors, or hotel partners, also Ebookingdesk service fee is non-refundable in case of voluntary cancellation of the booking.

12. Force Majeure
Ebookingdesk shall not be liable for travel disruptions caused by events including- natural disasters, pandemics, government travel restrictions, strikes, hotel closures, political unrest or any war situations as Ebookingdesk cannot control such scenarios.
Refunds in such cases are subject solely to the hotel’s policy, Ebookingdesk does not confirm any refunds in such situations, however Ebookingdesk service fee will remain completely non-refundable.

13. Dispute Resolution
By booking with Ebookingdesk, customers agree that all disputes must first be addressed directly with Ebookingdesk’s customer support team.
Chargebacks initiated without prior contact will come under “No Contact Policy” and may be considered improper.

14. Customer Acknowledgement
By completing a booking, the customer acknowledges that they have reviewed the hotel policies, they understand cancellation and refund rules (From Ebookingdesk and Hotel) they accept Ebookingdesk service fees and they authorize the payment transaction

15. 24 Hours Colling Period
Customers must contact our support team within 24 hours if they are not satisfied with the service. Failure to notify us within this period will be deemed as acceptance of the service and confirmation that the customer is satisfied with the purchase, and no refund, dispute, or claim will be considered thereafter.
any additional charges such as fare difference will be informed to the customer (if any)