Flight Booking – Terms & Conditions

1. Acceptance of Terms
By making a booking with Ebookingdesk, the customer acknowledges that they have read, understood, and agreed to these Terms and Conditions, including all airline fare rules, cancellation policies, and service fees. Acceptance may be provided through online confirmation, email authorization, payment authorization form, or verbal authorization recorded during the booking process.

Before filing any dispute, the customer needs to contact Ebookingdesk via email or phone using the contact details given in the booking confirmation email to resolve the query failing doing that the customer is not entitled for any refunds or disputes.

2. (a) Credit Card Authorization
By providing credit or debit card details, the cardholder confirms that they are the authorized user of the card and fully approve the transaction. The cardholder authorizes Ebookingdesk to charge the card for the agreed booking amount, applicable service fees, and any airline or supplier-related charges associated with the reservation. The cardholder accepts full responsibility for all charges linked to the booking. Any payments made using a credit or debit card provided by a third party, including a family member, colleague, or friend, shall be considered authorized unless proven to be fraudulent through proper investigation.

2. (b)
Ebookingdesk reserves the right to process the payment in multiple transactions when required.

3. Non-Refundable Service Fees
All Ebookingdesk service fees, including booking assistance fees, change fees, cancellation handling fees, or trip assistance charges, are strictly non-refundable once the booking has been confirmed. Airline ticket rules, including refund eligibility, are governed entirely by the airline’s fare conditions, and Ebookingdesk does not have the authority to override or modify airline-imposed rules or restrictions.

4. Airline Fare Rules
All airline tickets issued through Ebookingdesk are subject to the airline’s individual fare rules and restrictions. These rules may include change penalties, cancellation penalties, non- refundable fare conditions, no-show penalties, and airline schedule changes. Ebookingdesk operates solely as a travel intermediary and shall not be held responsible for airline operational decisions, including changes to schedules, cancellations, or fare restrictions.

5. Booking Confirmation Responsibility
Customers are responsible for reviewing their booking confirmation immediately upon receipt. All details, including passenger names, travel dates, destinations, and passport information, must be verified carefully. Any errors or discrepancies must be reported to Ebookingdesk within 24 hours of receiving the booking confirmation. Failure to notify within this period will be considered acceptance of the itinerary and confirmation that all details are correct.

6. Chargeback Policy
Before initiating a chargeback or dispute with any bank or credit card issuer, customers are required to contact Ebookingdesk directly and allow reasonable time for investigation and resolution of the issue. Improper chargebacks include, but are not limited to, disputes related to non-refundable tickets, authorized transactions, disagreements with airline rules, flight delays or airline cancellations, no-show situations, disputes initiated by individuals with authorized access to the card, or dissatisfaction after booking confirmation. Such disputes are commonly classified as improper chargebacks within the travel industry, and Ebookingdesk reserves the right to contest them.

7. Chargeback Liability
If a customer initiates an unjustified or improper chargeback, Ebookingdesk reserves the right to dispute the chargeback with the issuing bank and recover all associated costs incurred as a result of the dispute. These costs may include chargeback fees, administrative expenses, and legal costs where applicable. Additionally, Ebookingdesk reserves the right to suspend or cancel future bookings and report suspected fraudulent disputes to payment processors or relevant authorities.

8. Fraud Prevention
To protect against fraudulent transactions, Ebookingdesk reserves the right to request verification documents before issuing tickets or confirming reservations. These verification measures may include submission of a government-issued identification document, a photograph of the credit card showing only the last four digits, a signed credit card authorization form, billing address verification, one-time password (OTP) confirmation, or verification with the cardholder’s issuing bank. Failure to provide the requested verification may result in cancellation of the booking, and cancellation fees of up to 100% of the total booking cost may apply.

9. Supplier Responsibility
Ebookingdesk acts solely as an agent for airlines and travel suppliers and does not control their operations. Accordingly, Ebookingdesk shall not be held responsible for airline cancellations, flight schedule changes, denied boarding, visa or immigration issues, baggage problems, airline bankruptcy, or other operational matters related to airlines or travel suppliers.

10. Refund Processing
If a refund request is approved by the airline, the refund process may take approximately 30 to 90 days, depending on airline processing timelines and payment processor procedures. Any approved refund is subject to applicable airline penalties and Ebookingdesk service fees. Ebookingdesk shall not be responsible for delays in refund processing caused by airlines, financial institutions, or payment processors.

11. No-Show Policy
If a passenger fails to check in, arrive at the airport on time, or board the scheduled flight, the booking will be classified as a no-show. In such cases, the total booking amount, including airline charges and Ebookingdesk service fees, will become 100% non-refundable, and Ebookingdesk shall not be liable to process any refund.

12. Force Majeure
Ebookingdesk shall not be held responsible for travel disruptions or service interruptions caused by events beyond its control. Such events may include, but are not limited to, severe weather conditions, labor strikes, pandemics, government restrictions, airport closures, airline operational disruptions, acts of war, or other force majeure events.

13. 24 Hours Cooling Period
Customers must contact our support team within 24 hours if they are not satisfied with the service. Any additional charges, including fare differences (if applicable), will be communicated to the customer in advance. Failure to notify us within the 24-hour period will be deemed as acceptance of the service and confirmation that the customer is satisfied with the purchase, and no refund, dispute, or claim will be considered thereafter.

Passenger Responsibilities Before and During Travel
(Applicable to all flight bookings made through Ebookingdesk)

By confirming a booking with Ebookingdesk, the passenger agrees to comply with the following responsibilities before and during travel.

1. Valid Travel Documents
Passengers are solely responsible for ensuring they possess valid and required travel documentation prior to travel. This includes, but is not limited to, a valid passport with sufficient validity, appropriate visas including transit visas where required, necessary government permits or authorizations, and any mandatory entry declarations or forms required by destination countries. Ebookingdesk shall not be responsible for any losses arising from missing, expired, invalid, or incorrect travel documentation.

2. Passport Validity
Passengers must ensure that their passport meets all validity requirements specified by the destination country. In many cases, passports must remain valid for at least six months beyond the date of travel and contain sufficient blank pages for immigration stamps. Failure to meet passport validity requirements may result in denied boarding or entry, for which Ebookingdesk shall not be held responsible.

3. Visa and Immigration Compliance
Passengers are responsible for obtaining the appropriate visas before travel and ensuring compliance with transit visa requirements and immigration laws of all countries involved in their itinerary. If a passenger is denied boarding, entry, or transit due to visa or immigration- related issues, Ebookingdesk shall not be responsible for any associated costs or losses.

4. Health and Vaccination Requirements
Passengers are responsible for complying with all health and vaccination requirements imposed by airlines, airports, and government authorities. This may include vaccinations, health certificates, or medical testing requirements. Ebookingdesk shall not be responsible if boarding is denied due to failure to meet such health-related requirements.

5. Arrival at Airport
Passengers are responsible for arriving at the airport within the airline’s recommended check-in timeframe. Typically, international flights require arrival 3 to 4 hours prior to departure, while domestic flights require arrival approximately 2 hours before departure. Late arrival may result in denied boarding or ticket cancellation and will be treated as a no- show according to airline rules.

6. Passenger Name Accuracy
Passengers must ensure that the name entered during booking exactly matches the name shown on their passport. Airlines may refuse travel if names are misspelled or do not match passport details. Any corrections to passenger names may result in airline penalties, reissue fees, or additional charges.

7. Baggage Compliance
Passengers must comply with airline baggage policies, including weight limits, number of checked bags, carry-on restrictions, and prohibited items. Additional baggage may be added through Ebookingdesk for an extra charge, or excess baggage fees may be paid directly to the airline at the airport.

8. Conduct and Behavior
Passengers are required to maintain respectful behavior and comply with airline and airport regulations at all times. This includes following security procedures and adhering to onboard safety instructions. Airlines reserve the right to deny boarding or remove passengers for misconduct, and Ebookingdesk shall not be responsible for any resulting consequences.

9. Compliance With Laws and Regulations
Passengers must comply with airline policies, airport security regulations, customs requirements, immigration laws, and the legal requirements of all countries visited or transited. Failure to comply may result in penalties, detention, denied boarding, or deportation, for which Ebookingdesk bears no liability.

10. Travel Insurance
Passengers are strongly encouraged to obtain travel insurance that covers medical emergencies, trip cancellations, baggage loss, and travel disruptions. Ebookingdesk shall not be responsible for financial losses resulting from unforeseen travel circumstances.

11. Flight Schedule Changes
Airlines may modify or cancel flight schedules due to operational reasons. Passengers are responsible for monitoring flight status regularly and reconfirming departure times directly with the airline prior to travel. Ebookingdesk acts only as a booking intermediary and shall not be responsible for airline operational decisions.

12. Consequences of Non-Compliance
If a passenger fails to comply with any of the above responsibilities and is denied boarding, denied entry, or becomes unable to travel, the booking may become non-refundable in accordance with airline fare rules. In such cases, Ebookingdesk shall not be liable for any resulting costs, penalties, or losses.